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Auto-provisioning

What "supported" actually means.

A supported phone isn't just a phone that can register to our SIP server — every standards-compliant phone can do that. A supported phone is one we've tested every firmware revision against, written a provisioning template for, and committed to fixing if a future firmware breaks something. When you plug one in:

  • 1. The phone boots and asks our DHCP option 66 / DNS-SRV record for a config server URL.
  • 2. It downloads a per-MAC XML config file: SIP credentials, line key labels, BLF buddies, codec list (G.722 / Opus first), NTP, ring tones, language.
  • 3. It reboots, registers, and is ready. Usually about 60 seconds from plugging in.
  • 4. Any change you make in the portal — new extension, new BLF, paging group — pushes a fresh config and the phone re-reads it on next idle.

Why only these three brands.

There are dozens of SIP-phone manufacturers. We support the three that actually ship working firmware, document their provisioning XML, and respond to enterprise support tickets:

  • Yealink — the workhorse. T-series desk phones, CP-series conference, W-series DECT cordless. Boring, reliable, every model behaves like the last one.
  • Poly / Polycom — the audio specialist. VVX desk phones, SoundPoint IP legacy units, Trio conference. Best speakerphones in the business. We support 19 legacy SoundPoint models because thousands are still in service.
  • Grandstream — the value play. GRP-series modern desk phones, GXP-series proven workhorses, DP-series DECT. Great hardware for the price; provisioning quirks we've mapped out.

Cisco SPA, Aastra/Mitel, Snom, Fanvil, AudioCodes? They'll register manually as generic SIP, but we don't auto-provision them. If you have a fleet, see our contact page — we'll quote a swap.

Poly / Polycom 38 models

The audio specialist. Best speakerphones in the industry, full support for the SoundPoint IP fleet still in service from 2008-onwards.

Polycom (now Poly, owned by HP) built the IP phone industry. Their HD Voice algorithm and Acoustic Fence noise rejection are still the benchmark. We support every VVX-series phone, every shipping Trio conference unit, and the entire SoundPoint IP legacy line — because if you've been on a hosted PBX since 2010, odds are you have a closet full of SoundPoint 335s that still work perfectly.

Trio series — modern conference

2 models

Replaced the SoundStation IP line in 2015. NoiseBlockAI mutes ambient noise (typing, paper rustling). Trio 8800 is one of the few SIP conference phones that does USB content sharing through HDMI out.

Grandstream 26 models

The value play. Strong hardware at half the price of Yealink/Poly equivalents, with provisioning quirks we've mapped out.

Grandstream is the right call when budget is the constraint. The GRP2614 has a 2.8" color screen, 4 lines, gigabit, and Wi-Fi for the price of a Yealink T31P. The trade-off: their firmware ships a little less polished than Yealink's, and their support response time is slower. We pre-test every firmware release before approving it for our fleet, so you never see a regression in the field.

DP series — DECT cordless

2 models

For mobile staff on a budget. Less elegant than the Yealink W-series but a fraction of the price; the DP750 base supports 10 handsets per base unit.

Already have phones?

Bring them. We'll add them to the fleet.

If your existing phones are on this catalog — even 12-year-old SoundPoint IPs — we onboard them like any new device. Send us the MAC addresses, we add them to our provisioning server, you factory-reset them, plug them in, and they pick up their voip.army config in about 60 seconds. Zero per-device "porting" fees, zero re-imaging.

Phones not on the list? Standards-compliant SIP phones still register manually if you want to configure them yourself. But for any fleet of 5+ unsupported phones, we usually recommend a swap — used Yealink T46 or VVX 411 phones are cheap, and the support hours you save in the first month pay for the replacement.

Send us your phone list

What we need to onboard your phones

  • 1.MAC address of each phone — usually a sticker on the bottom, or in the on-screen About menu.
  • 2.Phone model and firmware version — we'll tell you if a firmware update is needed before swap.
  • 3.Network access — port 5060 UDP out, ports 10000-20000 UDP out (we'll send the firewall doc).
  • 4.A 5-minute window per phone for the factory reset and reboot. We can schedule for after-hours.
FAQ

Phone-onboarding questions we hear often.

If your question isn't here, the contact form is monitored by a real engineer, not a chatbot.

Ask the engineering team
Yes — if it's on the catalog above. Ship us the MAC address, we'll add it to the provisioning server, factory-reset the phone at your office, plug it in, and it picks up its configuration in about 60 seconds. No per-device fees.
Not with auto-provisioning. Standards-compliant SIP phones will register manually if you configure them yourself, but we don't ship pre-tested provisioning templates for those brands because we haven't validated every firmware release. For fleets of 5+ unsupported phones, we usually recommend swapping to used Yealink T4-series — far cheaper than the support hours you'll burn.
When the phone boots, it asks your DHCP server (or our DNS-SRV record) for a provisioning URL. It downloads a per-MAC-address XML config file — SIP credentials, line key labels, BLF buddies, codec preferences (G.722/Opus first), NTP server, ring tones, language. It reboots, registers, and is ready to take calls. Any time you change something in the portal — new extension, new BLF, paging group — we push a fresh config and the phone re-reads it the next time it's idle.
Yes. Polycom shipped its final SIP firmware (4.0.15) for the SoundPoint IP line in 2018, and that firmware still works fine. Hundreds of thousands of these phones are still on desks. We carry a tested provisioning template for every SIP-version model. You won't get HD Voice quality from a 335 the way you would from a VVX 250, but for a backroom desk phone, they're great.
The T31P is the entry-level option: 2 lines, 2.3" monochrome screen, 100Mbps ethernet, PoE. The T33G is the next step up: 4 lines, 2.4" color screen, gigabit ethernet, the same PoE. Both run the same firmware platform; both are about the same size. The T33G is roughly $30 more per phone and is our default front-desk recommendation for new deployments because the gigabit and color screen are worth it.
Absolutely. We have customers running Yealink T46U at managers' desks, Poly VVX 250s in the bullpen, and Grandstream DECT for the warehouse — all on the same account, all provisioned from the same portal. Phones just need to be on the supported list.

Have a phone we should add?

If you've got a fleet of phones not on this list, send us the model. We add new manufacturers when there's real customer demand — and we'll usually have a tested template within 2-3 weeks.

✓ Auto-provisioning included ✓ Free firmware update support ✓ No per-device onboarding fees