SoundPoint IP 550 vs IP 560 — difference?

Just the Ethernet ports. The 560 has dual gigabit (10/100/1000); the 550 is dual 10/100. Same chassis, same display, same line count, same audio.

Is the SoundPoint IP 560 still supported on voip.army?

Yes — UCS firmware 4.0.15 on our legacy provisioning VLAN. Provisioning traffic stays on an isolated network; call media and SIP signaling are normal.

Does the SoundPoint IP 560 support an expansion module?

Yes — the SoundPoint IP Backlit Expansion Module. Up to three modules per phone, 14 line keys each. Modules provision through the same flow as the phone.

What's the upgrade path?

The Poly VVX 411 — twelve-line color, gigabit, expansion module support (VVX EXP 50), current UCS firmware. The closest 2026 equivalent.

Polycom · SoundPoint IP · legacy fleet

Polycom SoundPoint IP 560Still works. Still supported.

The SoundPoint IP 560 is the gigabit-Ethernet variant of the IP 550 — same four-line HD-voice manager chassis, but with dual gigabit ports. The right pick from this era for offices that ran gigabit to every desk. EOL'd 2015; supported on voip.army's legacy network.

Display

graphical LCD

SIP accounts

4 lines

Ethernet

Dual gigabit

Type

Desk phone

EOL year

2015

Condition

Refurbished / pre-owned

$95 refurbished

or rent for $7.99/mo — month-to-month, return anytime

Pre-owned, tested, re-flashed for voip.army — 30-day return

Order a SoundPoint IP 560 Rent for $7.99/mo Datasheet (PDF) ↓

✓ Auto-provisioned out of the box ✓ Warranty replacement included with rental ✓ 30-day return on refurbished

Polycom SoundPoint IP 560 VoIP phone — front view with handset and dialpad — Polycom SoundPoint IP 560

Why we still support the SoundPoint IP 560.

The SoundPoint IP 560 added one essential thing to the IP 550: gigabit Ethernet on both ports. For offices that ran gigabit to every desk — which by 2010 was most of them — this was the right SKU. Same four lines, same HD-voice audio, same expansion module support, same chassis.

It also added the wider G.722.1 codec to the codec list, useful for video conferencing bridges that used that codec for narrower bandwidth without sacrificing wideband clarity.

For existing fleets, the 560 onboards onto voip.army's legacy provisioning VLAN. For new orders the modern equivalent is the VVX 411 (gigabit, color, twelve lines) or the VVX 350 (gigabit, greyscale, six lines, USB).

Full technical specifications.

Display & user interface
Display	Backlit 320×160 pixel monochrome graphical LCD
Line keys	4 line keys with dual-color LEDs
Soft keys	Context-sensitive under the display
VoIP & SIP
SIP accounts	4
SIP protocols	SIP v2 (RFC 3261), supported on voip.army's legacy provisioning VLAN with UCS firmware 4.0.15
Codecs	G.711, G.722, G.722.1, G.729AB, G.726, iLBC
Audio
Speaker	Full-duplex with Polycom Acoustic Clarity
HD voice	G.722 wideband on handset/speaker
Headset	RJ9 headset jack
Connectivity
Ethernet	Dual gigabit
PoE	IEEE 802.3af Class 2
Power & physical
Power source	PoE 802.3af Class 2 (preferred) or Polycom power adapter (sold separately)
Weight	1.18 kg
Dimensions	265 × 175 × 195 mm
Wall-mountable	Yes
Lifecycle status
EOL year	2015
Firmware on voip.army	Polycom UCS 4.0.15 (legacy provisioning VLAN)
voip.army stock	Refurbished / pre-owned, tested and re-flashed

How it works on voip.army.

The SoundPoint IP 560 runs Polycom UCS firmware 4.0.15 — the last release that supports this hardware. It onboards onto voip.army the same way as any current phone, just on our legacy provisioning VLAN because the phone's TLS stack predates modern web standards. Call quality is normal SRTP.

60s

Time from plug-in to first call

Boot, fetch config from our provisioning server, register, ready. About one minute on a normal internet connection.

SIP accounts on one phone

Run up to 4 simultaneous SIP registrations. Each line key has a dual-color LED for status.

Per-device onboarding fees

Bringing your own? Send us the MAC, factory-reset, plug in. No charge to add it to the fleet.

4.0.15

UCS firmware version

Last firmware Polycom shipped for this phone (2018). Still works perfectly on voip.army; provisions over our isolated legacy VLAN because the phone can't speak TLS 1.2.

100m

Ethernet to the workstation

PC pass-through port on the back lets you daisy-chain a single ethernet drop to phone and computer.

802.3af

PoE class

Class 2. Any 802.3af-compliant switch from the last 15 years will power it without issue.

Onboarding a fleet of SoundPoint IP 560s?

Send us a CSV of MAC addresses. We add them to the provisioning server, you factory-reset and plug in, they pick up their voip.army config within a minute.

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