On-call routing for after-hours coverage, separate lines for appointments and clinical questions, encrypted voicemail with audit logs, and a signed BAA. Built for primary care, specialty groups, urgent care, and behavioral health practices.
Most medical practices accept a phone setup that's barely functional. They shouldn't have to.
HIPAA-compliant voicemail storage. Encrypted at rest with AES-256. Role-based access. Signed BAA on Pro. Audit logs for every access event.
Schedule on-call coverage weeks in advance. After-hours calls auto-route to the on-call physician's cell. Switch coverage with one tap.
Multi-level menu: appointments, prescription refills, billing, results, urgent. Each routes to the right team or extension, with custom hold messages.
HIPAA-compliant SMS from your practice number for appointment confirmations and non-PHI reminders. Disable PHI sharing globally if needed.
Live dashboard tracks calls answered, missed, voicemail, and abandoned. By hour, by team member. Find the staffing gap on Monday mornings.
One flat per-user price. No "regulatory recovery fees." Most medical offices save 50%+ when they switch from copper or a legacy VoIP provider.
Click-to-call from any patient chart. Incoming calls trigger a chart pop with the patient's name, last visit, and open tasks. Voicemails attach to chart notes automatically.
"On-call routing alone justified the switch. I used to forward our office line to my personal cell every Friday at 5pm and reverse it Monday morning. Now it's scheduled. I haven't thought about it in 6 months."
"Athenahealth integration is real, not the bolted-on kind. Patient charts open automatically when their number rings. Saves my MAs about 15 seconds per call — adds up to real time over a day."
"Behavioral health practice — HIPAA matters a lot. They walked us through the BAA, encrypted everything, and the auditor signed off without a single follow-up question. That's never happened with a phone vendor before."
30-day free trial. We sign the BAA upfront, port your number, and configure on-call routing during a free onboarding call with someone who knows healthcare.