Dedicated takeout line, hours-aware routing that follows your kitchen, reservation queue that doesn't tie up your hostess, and multi-store dispatch for chains. From single neighborhood spots to 20-location regional brands.
We've set up phones for hundreds of restaurants. Same complaints, every time.
Call queues with takeout/reservation routing. Hostess sees who's on hold. Callers hear 'estimated wait 2 minutes' instead of 90 seconds of silence.
Separate takeout line that routes straight to the kitchen or POS. Reservation line goes to the host stand. Two different problems, two different queues, one solution.
Hours-aware routing: 'We're closed, we open at 5pm tomorrow.' Reservations route to a callback queue, complaints route to the owner's email. No more 11pm voicemails about cold soup.
One central number, route by neighborhood. Each location keeps its own menu but the owner gets one inbox. Cross-location call transfers for catering inquiries.
Dedicated catering line or menu option. Inquiries go to a sales team member, not the same person fielding 'do you have outdoor seating' calls.
Restaurant phone service is famously overpriced. Switching from a traditional carrier to voip.army typically cuts the bill 50%+. We've migrated hundreds of restaurants.
Caller ID matches your POS guest list. Catering inquiries push into your CRM. Reservation calls trigger your booking software.
"Three locations, all on one auto-attendant. Hours-aware routing for takeout. Saved us hiring a part-time phone person for the new spot — saves about $1,200/month right there."
"The takeout line change alone justified it. Used to have phone backed up to voicemail during Friday rush. Now there's a queue with wait estimates and most people stay on. We're capturing 20% more takeout revenue."
"Toast integration shows me the caller's loyalty status before I pick up. VIP guests get our manager, everyone else gets the host. Small thing, big impact on retention."
30-day free trial. Free porting. Takeout queue, hours-aware routing, and POS integration set up before your next Friday night.