From January 15 to April 15, your call volume triples. The rest of the year, it's manageable. Every other phone vendor wants you to pay for the peak year-round. We don't. Scale seats up for tax season, scale them down after — no contracts, no penalties, no surprises.
Every CPA, bookkeeper, and tax preparer has the same set of phone headaches. We've fixed them all.
Add seasonal seats in 5 minutes, drop them April 16. Busy-season queue with hold-music, callback-in-queue option ("press 1 and we'll call you back without losing your place"), and overflow to a shared voicemail box for triage.
"Document drop-off" menu option records a structured voicemail with email + transcript delivery to your admin. They can match it to the file folder without playing phone tag.
Client-specific direct lines for high-revenue accounts. Their CFO calls, they ring the partner straight through, skip the IVR entirely. The $250k retainer client gets the white-glove treatment automatically.
Encrypted-at-rest voicemail storage, role-based access to recordings, audit logging — aligned with IRS Pub 1345 EFile security guidance. Old voicemails auto-purge on schedule so SSNs don't pile up.
24/7 system means staff can take client calls until the moment the return is filed. After-hours auto-attendant covers the off-season; busy-season schedules extend hours automatically.
Flat per-user, scale-on-demand pricing. Off-season skeleton crew of 3, busy-season ramp to 8 — pay for what you actually use, month by month. Most firms save 50%+ overall.
Calls log automatically to the client record. Click any phone number in your practice management software to dial. Inbound calls pop up the client's open engagements, return status, and last invoice — your partners and staff sound prepared every time.
"First tax season on voip.army I didn't lose a single call to a busy signal. The callback-in-queue feature alone was worth it — clients aren't waiting on hold burning their lunch break."
"The TaxDome integration is the cleanest I've seen. Inbound call pops the client's return status and document checklist. Saves my staff probably 90 seconds per call, which adds up fast in March."
"We had three different vendors for phones, voicemail-to-email, and a tax-season answering service. One platform, one bill, less compliance headache. Set up in a weekend."
30-day free trial. We'll port your number, set up your tax-season scaling, configure your practice management integration, and have you ready for January — all on a free onboarding call.