A missed call is a lost job — and the customer is calling your competitor 90 seconds later. Dispatch-to-tech routing, after-hours emergency rotation, geofenced ring groups, voicemail-to-text for techs in the truck. Built for the way home services actually run.
Every HVAC, plumbing, and electrical shop has the same set of phone headaches. We've fixed them all.
Inbound calls ring the dispatcher and roll to a queue if they're busy. Off-hours route to the on-call tech automatically. The "missed call = lost job" problem disappears when there's always someone (or a system) catching it.
Scale seats and add lines on-demand for peak season. Queue with callback-in-line option so customers don't hang up after 90 seconds. Overflow to your answering service or a shared after-hours voicemail box for triage.
Emergency menu option routes to the on-call cell via a rotating schedule. If they don't answer in 30 seconds, escalates to the backup. Non-emergency calls drop to voicemail-to-text for morning triage. No one gets woken up for a fridge that ran a little warm.
Voicemail-to-text delivers a clean transcript to the tech's phone. They read it at a stoplight, no fumbling with audio playback. Audio file also attached if they want to listen later at the shop.
Mobile app on every tech's phone — they're reachable on the company line even when out of cell range with WiFi. Dispatcher uses the desktop app to see who's available and ring them direct.
Geofenced ring groups — calls from a specific zip route to the right regional crew. North-side dispatcher gets the north-side jobs, south-side gets south. Each area can have its own greeting and on-call rotation.
Inbound calls log to the customer record. Click any phone number in your field service software to dial. Screen-pop shows last service date, equipment installed, and any open jobs — your CSR sounds like they know the customer before they pick up.
"We dropped our paging service and the legacy phone line. After-hours emergency routing in voip.army does both jobs better, and we save $110/month. Last August during the heat wave we caught every call."
"The ServiceTitan integration is the real deal. Inbound call pops the customer's equipment, last service date, and any open invoice. My CSRs sound 10x more competent and book more jobs."
"Voicemail-to-text for the techs in trucks is the unexpected win. They read the message at a stoplight, call back, get the job. Used to take hours to circle back; now it's minutes."
30-day free trial. We'll port your number, set up your on-call rotation, configure your dispatcher queue, and wire up ServiceTitan or Housecall Pro — all on a free onboarding call.