Nextiva built a phone-plus-CRM bundle. We built a focused business phone system that plugs into the CRM you already have. Both work — they suit different buyers. Here's an honest side-by-side.
If you're shopping cloud business phones in 2026, here's who each one is actually for.
Both providers publish prices that exclude regulatory fees and taxes. We've added the real-world add-ons so you compare like for like.
| Plan tier (cheapest tier with auto-attendant) | voip.army Business | Nextiva Core | Nextiva Engage |
|---|---|---|---|
| Headline price, annual billing | $28/user/mo | from ~$30/user/mo | from ~$40/user/mo |
| Headline price, monthly billing | $34/user/mo | Higher than annual | Higher than annual |
| Contract required for headline pricing | None | 12+ months | 12+ months |
| Regulatory fees / surcharges | Included | +15–25% | +15–25% |
| Taxes | Itemized, ~6–10% | Itemized, ~6–10% | Itemized, ~6–10% |
| Real-world cost · 10-user office, annual | ~$300/mo | ~$405/mo | ~$540/mo |
| Renewal increase expected | No | Customer reports of increases at renewal | Customer reports of increases at renewal |
| Setup / activation fee | None | None advertised | None advertised |
| Number porting | Free, included | Free | Free |
Nextiva pricing as published on nextiva.com at time of writing. Use "from" framing because pricing tiers are sometimes gated behind "talk to sales" flows. Real-world cost estimates based on US average tax-and-fee load for cloud telecom services.
Where each provider includes a feature on their entry-level small-business tier (voip.army Business / Nextiva Core).
| Feature | voip.army Business | Nextiva Core |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ |
| Mobile + desktop apps | ✓ | ✓ |
| Voicemail-to-email with transcripts | ✓ | ✓ |
| Multi-level auto-attendant (IVR) | ✓ | ✓ |
| Ring groups & call queues | ✓ | ✓ |
| Call recording | 90 days included | On Engage plan |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | Via Nextiva app |
| Video meetings included | — (we don't compete with Zoom/Meet) | ✓ |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | ✓ |
| Multi-location call flows | Pro plan | Engage plan |
| Live analytics dashboard | ✓ | Limited on Core; full on Engage |
| Historical reporting + exports | ✓ | Limited on Core; full on Engage |
| CRM & integrations | ||
| Built-in CRM (pipeline, tickets, surveys) | — (we integrate, not replace) | ✓ NextOS |
| Salesforce, HubSpot, Zoho, Pipedrive integration | ✓ | ✓ (some on Engage) |
| Google & Microsoft SSO | ✓ | ✓ |
| API & webhooks | Pro plan | Engage plan |
| Compliance & security | ||
| SOC 2 Type II | ✓ | ✓ |
| HIPAA / signed BAA | Pro plan | Available; varies by plan |
| End-to-end encryption | ✓ | ✓ |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | — (annual or multi-year for best rate) |
| US-based support team | ✓ | ✓ (well-regarded) |
| Avg first-response time | Under 30 seconds | Generally fast; varies by tier |
| Renewal increases at end of term | — None | Commonly reported |
| 30-day money-back guarantee | ✓ | — |
We're not going to tell you Nextiva is bad. They're a well-run business with strong support reviews. They're built for a different buyer than we are.
Every voip.army quote is the price you pay — including at renewal. We don't run "introductory rate" plays where the bill jumps 30% in year two. For a typical 10-user office, voip.army comes in $100/mo or so below Nextiva Core after fees, and the gap widens at renewal.
Nextiva's CRM (NextOS) only earns its keep if you actually adopt it as your system of record. Most SMBs already have a CRM they like. We integrate with the major ones — HubSpot, Salesforce, Zoho, Pipedrive — so your reps don't context-switch and your data doesn't live in two places.
Every voip.army plan price is on the pricing page. No qualification call to find out what you'd pay, no AE pressure to commit to a longer term for the rate you want. You can self-serve all the way to signed contract.
If you genuinely don't have a CRM and want to consolidate, NextOS is real software: pipeline, ticketing, customer surveys, all tied to call activity in one UI. That's a legitimate advantage for a 5-person service business buying both at once.
Nextiva has earned its reputation for SMB support — it shows up in PCMag, Forbes Advisor, and U.S. News rankings year after year. We think our support is excellent, but they got there first and have a track record at scale.
Nextiva includes video meetings in its plans. We don't — most of our customers already use Zoom or Google Meet. If you'd prefer one provider for phone + video, Nextiva covers both.
We migrate Nextiva customers regularly. The whole process is 2 weeks end to end — your Nextiva account stays live the entire time so there's never a service gap.
We give you a 1-page checklist of what to grab from the Nextiva admin portal (extension list, IVR menus, ring groups, business hours, voicemail trees). Most customers complete it in 30 minutes.
Auto-attendant menus, hunt groups, ring groups, time-of-day routing — we recreate it inside voip.army before any porting starts.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. Nextiva cannot block a valid LOA — we file it and handle the back-and-forth.
Free onboarding call. We walk your front desk and managers through the apps. The mental model is the same as Nextiva, so adoption is quick.
We wait 2 weeks after cutover before recommending you cancel — make sure everything is working first. Then submit cancellation through the Nextiva admin portal and you're done.
"Nextiva worked fine for us — the support was honestly great. But our renewal came in 28% higher than the first contract and we already had HubSpot for CRM, so NextOS was sitting unused. We didn't need both. voip.army was cleaner and saves us about $1,400 a month at 18 seats. The port from Nextiva took a week, no drama. Wish we'd done it sooner."
Anything else? Our team has done plenty of Nextiva migrations — ask us anything.
Talk to migration team30-day free trial. Free porting from Nextiva. Free dial-plan rebuild. Free onboarding call. Your Nextiva stays live the entire time — no risk, no downtime.