GoTo Connect (the rebranded Jive) is the phone product inside the wider GoTo ecosystem. voip.army is a focused phone system with cleaner pricing and faster support. Both work — they're built for different customers.
If you're shopping cloud business phones in 2026, here's who each one is actually for.
Both providers publish prices that exclude regulatory fees and taxes. We've added the real-world add-ons so you compare like for like.
| Plan tier | voip.army Business | GoTo Connect Basic | GoTo Connect Standard |
|---|---|---|---|
| Headline price, annual billing | $28/user/mo | from $27/user/mo | from $32/user/mo |
| Headline price, monthly billing | $34/user/mo | Higher than annual | Higher than annual |
| Contract required for headline pricing | None | 12 months | 12 months |
| Regulatory fees / surcharges | Included | +15–25% | +15–25% |
| Taxes | Itemized, ~6–10% | Itemized, ~6–10% | Itemized, ~6–10% |
| Real-world cost · 10-user office, annual | ~$300/mo | ~$370/mo | ~$430/mo |
| Video meetings bundled | — | GoTo Meeting | GoTo Meeting |
| Setup / activation fee | None | None advertised | None advertised |
| Number porting | Free, included | Free | Free |
GoTo Connect pricing as published on goto.com at time of writing. Per-user rate varies by total seat count. Real-world cost estimates based on US average tax-and-fee load for cloud telecom services.
Where each provider includes a feature on the entry-level tier with auto-attendant (voip.army Business / GoTo Connect Basic).
| Feature | voip.army Business | GoTo Connect Basic |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ |
| Mobile + desktop apps | ✓ | ✓ |
| Voicemail-to-email with transcripts | ✓ | ✓ |
| Multi-level auto-attendant (IVR) | ✓ | ✓ |
| Drag-drop visual dial-plan editor | Form-based; visual on Pro | ✓ (Jive legacy) |
| Ring groups & call queues | ✓ | Ring groups; queues on Standard |
| Call recording | 90 days included | On Standard |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | ✓ |
| Video meetings included | — (we don't compete with Zoom/Meet) | GoTo Meeting |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | ✓ |
| Multi-location call flows | Pro plan | ✓ |
| Live analytics dashboard | ✓ | Standard plan |
| Historical reporting + exports | ✓ | Standard plan |
| Integrations | ||
| Google & Microsoft SSO | ✓ | ✓ |
| Salesforce, HubSpot, Zoho | ✓ | Standard plan |
| GoTo Meeting / LastPass bundle | — | ✓ (sold separately within GoTo) |
| API & webhooks | Pro plan | Limited (shrunk post-acquisition) |
| Compliance & security | ||
| SOC 2 Type II | ✓ | ✓ |
| HIPAA / signed BAA | Pro plan | Available; varies by configuration |
| End-to-end encryption | ✓ | ✓ |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | — (annual for best rate) |
| US-based support team | ✓ | Mixed reports post-acquisition |
| Avg first-response time | Under 30 seconds | Varies |
| Roadmap velocity (customer-perceived) | Monthly releases | Customer reports of slowdown |
| 30-day money-back guarantee | ✓ | — |
We're not going to tell you GoTo Connect is bad. Their Jive-era engineering work was excellent and a lot of that still shows in the product.
GoTo's pricing inevitably wants to point you toward the bundle — Connect + Meeting + Webinar + LastPass + Resolve. If you don't need all of that, you're paying overhead for a portfolio you didn't ask for. voip.army does one thing and prices it directly.
GoTo support is one of the more common complaint themes since the LogMeIn era — long queues, generic first-line agents, escalations needed for anything beyond basic questions. voip.army's support team is small, US-based, and answers in under 30 seconds.
Customers report GoTo Connect's product velocity has slowed post-acquisition — feature requests sit longer, integration support has shrunk. We ship to all customers every month and publish a changelog you can read.
Inherited from Jive, GoTo Connect's visual dial-plan editor is genuinely one of the better admin UIs for complex routing — visualizing what happens when a call comes in is much easier than reading a tree of forms. If you have a complex multi-branch IVR and you want to see it on a canvas, that's a real GoTo strength.
If you're already a heavy GoTo Meeting, GoTo Webinar, or LastPass customer, getting Connect on the same agreement and the same bill is a real procurement win. Vendor consolidation has its own value, especially in larger companies.
GoTo Connect has a massive installed base from the Jive years and a deep partner network of installers and consultants. If your IT shop is a GoTo partner, the operational familiarity is real.
We migrate GoTo Connect customers regularly. The whole process is 2 weeks end to end — your GoTo Connect account stays live the entire time so there's never a service gap.
We give you a 1-page checklist of what to grab from the GoTo Admin Center (extensions, dial-plan branches, ring groups, schedules, voicemail boxes). The drag-drop dial plan is easy to screenshot.
Auto-attendant menus, hunt groups, ring groups, time-of-day routing — we recreate it inside voip.army before any porting starts. We respect the GoTo logic exactly.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. GoTo cannot block a valid LOA — we file it and handle the back-and-forth.
Free onboarding call. GoTo Connect users adapt quickly because the call/transfer/voicemail concepts map closely. Existing Yealink/Polycom desk phones can usually be reprovisioned to voip.army.
We wait 2 weeks after cutover before recommending you cancel — make sure everything works. Watch your renewal date and submit cancellation in time to avoid auto-renew.
"We'd been on Jive forever, then GoTo Connect through the rebrand. The dial-plan editor was great, but support kept getting worse — a simple change request would sit in the queue for days. We didn't even use GoTo Meeting; we're a Google Meet shop. voip.army was lower per user, faster to reach, and our dial plan came across exactly. Took two weeks end to end."
Anything else? Our team has done plenty of GoTo Connect migrations — ask us anything.
Talk to migration team30-day free trial. Free porting from GoTo Connect. Free dial-plan rebuild. Free onboarding call. Your GoTo Connect stays live the entire time — no risk, no downtime.