Ooma is genuinely friendly for very small offices. voip.army is a similarly-priced step up in routing, analytics, and integrations once you grow past 20 users. Here's an honest side-by-side so you can pick the right one.
If you're shopping cloud business phones in 2026, here's who each one is actually for.
Both providers publish prices that exclude regulatory fees and taxes. We've added the real-world add-ons so you compare like for like.
| Plan tier | voip.army Business | Ooma Office Pro | Ooma Office Pro Plus |
|---|---|---|---|
| Headline price, monthly billing | $34/user/mo | $24.95/user/mo | $29.95/user/mo |
| Headline price, annual billing | $28/user/mo | Modestly discounted | Modestly discounted |
| Contract required for headline pricing | None | None | None |
| Regulatory fees / surcharges | Included | +10–20% | +10–20% |
| Taxes | Itemized, ~6–10% | Itemized, ~6–10% | Itemized, ~6–10% |
| Real-world cost · 10-user office, annual | ~$300/mo | ~$295/mo | ~$355/mo |
| Free desk phone at signup | BYOD or buy hardware | Often included as promo | Often included as promo |
| Setup / activation fee | None | None advertised | None advertised |
| Number porting | Free, included | Free | Free |
Ooma pricing as published on ooma.com at time of writing. Real-world cost estimates based on US average tax-and-fee load for cloud telecom services.
Where each provider includes a feature on its entry-level tier with auto-attendant (voip.army Business / Ooma Office Pro).
| Feature | voip.army Business | Ooma Office Pro |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ |
| Mobile + desktop apps | ✓ | ✓ |
| Voicemail-to-email with transcripts | ✓ | ✓ |
| Multi-level auto-attendant (IVR) | ✓ | Single-level standard; deeper menus on Pro Plus |
| Ring groups & call queues | ✓ | Ring groups yes; queues on Pro Plus |
| Call recording | 90 days included | ✓ (Pro) |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | Basic in-app |
| Video meetings included | — (we don't compete with Zoom/Meet) | ✓ (Ooma Meetings) |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | ✓ |
| Multi-location call flows | Pro plan | Pro Plus / limited |
| Live analytics dashboard | ✓ | Pro Plus |
| Historical reporting + exports | ✓ | Pro Plus |
| Integrations | ||
| Salesforce, HubSpot, Zoho | ✓ | Pro Plus (Salesforce); limited on Pro |
| Google & Microsoft SSO | ✓ | Pro Plus |
| Microsoft Teams direct routing | Pro plan | — Not native |
| API & webhooks | Pro plan | Limited |
| Compliance & security | ||
| SOC 2 Type II | ✓ | ✓ |
| HIPAA / signed BAA | Pro plan | Available on Pro Plus |
| End-to-end encryption | ✓ | ✓ |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | ✓ |
| US-based support team | ✓ | ✓ |
| Avg first-response time | Under 30 seconds | Generally good for small accounts |
| 30-day money-back guarantee | ✓ | ✓ (varies) |
We're not going to tell you Ooma is bad. They've built a friendly, well-priced product for very small offices and they punch above their weight.
voip.army Business includes multi-level IVR, queues, analytics, and major CRM integrations. On Ooma Office Pro, several of those land on Pro Plus instead. For the same effective price, you generally get more out of the box with us.
Ooma's sweet spot is roughly 3–20 users on a single location. Past that, customers report the admin and analytics start showing strain. voip.army handles 20–200 users and multi-location dial plans without you needing a new platform.
If your tech stack includes anything beyond email and a CRM — Zapier flows, a custom helpdesk, a workflow automation tool — voip.army's webhooks and API surface make those integrations easy. Ooma is more of a closed-stack experience.
Ooma Pro and Pro Plus often include a Yealink-class desk phone at signup as a promo. For a 4-person office that wants a phone on every desk, that's a real $200–400 of saved hardware cost. We sell hardware at cost; we don't bundle it for free.
Ooma Office Essentials at $19.95/user/mo is below voip.army Business at $28. For a tiny office that genuinely doesn't need advanced features and doesn't want to think about it, that price gap is real.
Ooma earned its reputation in residential VoIP and brought that simplicity to Office. The Ooma Base Station model genuinely is plug-and-play. If your buyer is non-technical and "easiest to set up" is the most important criterion, Ooma deserves a look.
We migrate Ooma customers regularly. The whole process is 2 weeks end to end — your Ooma account stays live the entire time so there's never a service gap.
We give you a 1-page checklist of what to grab from the Ooma Office admin (extension list, virtual receptionist menus, ring groups, business hours, voicemail boxes). Most customers complete it in 20 minutes.
Auto-attendant menus, hunt groups, ring groups, time-of-day routing — we recreate it inside voip.army before any porting starts.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. Ooma cannot block a valid LOA — we file it and handle the back-and-forth.
Free onboarding call. Your existing Ooma desk phones (most Yealink models) can be re-provisioned to voip.army with our help — no hardware buy required.
We wait 2 weeks after cutover before recommending you cancel — make sure everything works. Cancel directly through the Ooma Office admin portal.
"We were on Ooma Office Pro for two years — perfectly fine when we had six employees in one office. Then we opened a second location and the dial-plan changes got complicated. The HubSpot connector we wanted was on Pro Plus, which made the math less appealing. voip.army was a comparable monthly cost with multi-location routing and the CRM tie-in already in our tier. The Ooma desk phones came right over."
Anything else? Our team has done plenty of Ooma migrations — ask us anything.
Talk to migration team30-day free trial. Free porting from Ooma. Free dial-plan rebuild. Free onboarding call. Your Ooma stays live the entire time — no risk, no downtime.