Grasshopper is a business number with forwarding. voip.army is a real phone system. They overlap less than the marketing suggests — here's an honest side-by-side so you can pick the right tool for where your business actually is.
This is the rare comparison where the right answer depends almost entirely on your size and how the phones actually need to work.
Grasshopper bills flat per plan with bundled numbers and extensions. voip.army bills per user. The right comparison depends on team size.
| Plan tier | voip.army Business | Grasshopper Solo | Grasshopper Small Business |
|---|---|---|---|
| Headline price, monthly billing | $34/user/mo | $14/mo flat | $55/mo flat |
| Headline price, annual billing | $28/user/mo | Modestly discounted | Modestly discounted |
| Numbers included | 1 per user; more on request | 1 number | Unlimited extensions on a few numbers |
| True simultaneous users | Per-user seats | 1 | Shared numbers, no real per-user PBX |
| Contract required | None | None | None |
| Real-world cost · 5-person office | ~$150/mo | N/A (1 user max) | ~$55/mo (but no real PBX) |
| Real-world cost · 1 solo founder | ~$34/mo | $14/mo | N/A (overkill) |
| Setup / activation fee | None | None | None |
| Number porting | Free, included | Free | Free |
Grasshopper pricing as published on grasshopper.com at time of writing. Grasshopper is a GoTo (formerly LogMeIn) brand. "Real PBX" features include true per-user extensions, ring groups, queues, multi-level IVR, and analytics.
Grasshopper isn't trying to be a PBX — they're a virtual phone service. This table makes the gap explicit so you don't get surprised after signup.
| Feature | voip.army Business | Grasshopper Small Business |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ (US/Canada minutes) |
| Mobile + desktop apps | ✓ | ✓ |
| True per-user extensions | ✓ | — extensions are forwarders, not real seats |
| Voicemail-to-email with transcripts | ✓ | ✓ |
| Multi-level auto-attendant (IVR) | ✓ | Basic single-level menu |
| Ring groups (multiple people ring together) | ✓ | — forwarding chains only |
| Call queues | ✓ | — |
| Call recording | 90 days included | Incoming only; basic |
| Internal transfer between staff | ✓ | Limited |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | — |
| Video meetings | — (we don't compete with Zoom/Meet) | — |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | Basic |
| Multi-location call flows | Pro plan | — |
| Live analytics dashboard | ✓ | — minimal |
| Historical reporting + exports | ✓ | — minimal |
| Integrations & hardware | ||
| CRM integrations (Salesforce, HubSpot) | ✓ | — limited |
| Google & Microsoft SSO | ✓ | — |
| Desk phone (SIP) support | ✓ | — app/forward only |
| API & webhooks | Pro plan | — |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | ✓ |
| US-based support team | ✓ | Responsive, narrow product scope |
| 30-day money-back guarantee | ✓ | Refund policies vary |
We're not going to tell you Grasshopper is bad. For the right buyer — a solo entrepreneur who just needs a business number — it's exactly the right tool.
When your front desk needs to transfer a call to the right person, when three people need to ring at once, when a queue needs to hold customers while an agent finishes a call — Grasshopper wasn't built for any of that. voip.army was. Once you're 3+ people, the difference is daily and obvious.
Did anyone answer the lead that called yesterday at 4pm? Did the call make it into your CRM? Grasshopper doesn't really have the surface area to answer those questions. voip.army shows you every call, every miss, and writes them to Salesforce or HubSpot automatically.
If you want a desk phone on every desk, paging across the office, or door intercom integration, you need a real SIP-based PBX. Grasshopper is app-and-forwarding only. voip.army handles physical hardware properly.
Grasshopper Solo at $14/mo is genuinely cheap for a single founder who just wants their personal cell to ring with a business number caller ID. voip.army Business at $34/mo monthly is more than 2x for that exact use case. If you're solo and will stay solo, Grasshopper is the better pick.
No dial plan to build, no extensions to configure, no IVR to record. Sign up, pick a number, set forwarding to your cell, done in 10 minutes. For a freelancer who doesn't want to think about telecom, that's a real advantage.
Grasshopper has been the default consumer-grade answer to "I need a separate business line" for over a decade. If that's literally all you need, the brand and product fit the use case cleanly.
Grasshopper migrations are usually the easiest we do — the source config is simple, so most of the work is building out the real PBX you've been wanting.
We list your Grasshopper numbers, extensions, greetings, and forwarding rules from the Grasshopper admin. Usually a 15-minute walkthrough.
This is where Grasshopper customers often light up — "I didn't know we could do that." We design ring groups, IVR menus, and queues for the way your team actually answers calls.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. We file the LOA against Grasshopper and manage the back-and-forth.
Free onboarding call. Grasshopper users adapt fast because the app concepts are familiar — the difference is everything that's now possible behind the scenes.
We wait 2 weeks after cutover before recommending you cancel — make sure everything works. Cancel directly through the Grasshopper admin portal.
"Grasshopper was perfect when I started — just me and a forwarder. We grew to four employees and the cracks started showing fast. Calls went to whoever's cell rang first, transfers were a mess, we missed leads. voip.army gave us a real receptionist menu, a ring group for the sales line, and reporting that showed which calls we'd dropped. Same price tier basically, ten times more useful."
Anything else? We do these migrations all the time — ask us anything.
Talk to migration team30-day free trial. Free porting from Grasshopper. Free dial-plan rebuild. Free onboarding call. Your Grasshopper stays live the entire time — no risk, no downtime.