Vonage built a developer platform with a UCaaS product alongside it. We built a focused business phone system with the SMB features bundled in. Both work — they're built for different customers.
If you're shopping cloud business phones in 2026, here's who each one is actually for.
Both providers publish prices that exclude regulatory fees and taxes. Vonage's published price also excludes several common add-ons; we've added those into a fair comparison.
| Plan tier (cheapest with auto-attendant) | voip.army Business | Vonage Premium | Vonage Advanced |
|---|---|---|---|
| Headline price, annual billing | $28/user/mo | from $29.99/user/mo | from $39.99/user/mo |
| Headline price, monthly billing | $34/user/mo | Higher than annual | Higher than annual |
| Contract required for headline pricing | None | 12 months typical | 12 months typical |
| Call recording | Included (90 days) | On-demand only; full recording is paid add-on | On-demand only; full recording is paid add-on |
| CRM integrations | Included | Paid add-on on Premium | Included on Advanced |
| Voicemail transcription | Included | Paid add-on | Paid add-on |
| Regulatory fees / surcharges | Included | +15–25% | +15–25% |
| Real-world cost · 10-user office with recording + CRM | ~$300/mo | ~$450–500/mo | ~$520–580/mo |
| Setup / activation fee | None | None advertised | None advertised |
| Number porting | Free, included | Free | Free |
Vonage pricing as published on vonage.com at time of writing. Per-user rate also varies by total user count tier. Real-world cost estimates assume CRM integration and recording add-ons typical SMBs select.
Where each provider includes a feature on the entry-level small-business tier with auto-attendant (voip.army Business / Vonage Premium).
| Feature | voip.army Business | Vonage Premium |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ |
| Mobile + desktop apps | ✓ | ✓ |
| Voicemail-to-email | ✓ | ✓ |
| Voicemail transcription | ✓ | Paid add-on |
| Multi-level auto-attendant (IVR) | ✓ | ✓ |
| Ring groups & call queues | ✓ | ✓ (queues on Advanced) |
| Call recording | 90 days included | On-demand; full = paid add-on |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | ✓ |
| Video meetings included | — (we don't compete with Zoom/Meet) | Vonage Meetings |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | ✓ |
| Multi-location call flows | Pro plan | Advanced plan |
| Live analytics dashboard | ✓ | Limited; full on Advanced |
| Historical reporting + exports | ✓ | Limited; full on Advanced |
| Integrations | ||
| Google & Microsoft SSO | ✓ | ✓ |
| Salesforce, HubSpot, Zoho | ✓ | Paid add-on or Advanced |
| Programmable API platform | Webhooks; not a full API platform | ✓ (Vonage API / Nexmo) |
| Zapier | ✓ | ✓ |
| Compliance & security | ||
| SOC 2 Type II | ✓ | ✓ |
| HIPAA / signed BAA | Pro plan | Available; varies by configuration |
| End-to-end encryption | ✓ | ✓ |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | — (annual for best rate) |
| US-based support team | ✓ | Mixed reports; varies by tier |
| Avg first-response time | Under 30 seconds | Varies |
| Dedicated account manager | Pro plan | Higher tiers / volume |
| 30-day money-back guarantee | ✓ | — |
We're not going to tell you Vonage is bad. They have a global footprint and one of the best programmable communications platforms in the industry.
Vonage's headline price is just the door — call recording, voicemail transcription, CRM integration, queues, and analytics are paid add-ons or live on the next tier up. voip.army Business includes all of them. A fair like-for-like comparison usually shows voip.army at $150–250/mo less for a 10-user office.
We're not trying to be your global carrier or your programmable communications platform. We're trying to make sure the phones ring in your office and your team can pick them up. That focus shows up in the UI, the pricing, and the support model.
Vonage support has to route between UCaaS, API platform, contact center, and the older consumer side. voip.army has one product and one team — you don't have to explain which Vonage product you're calling about.
The Vonage API platform (formerly Nexmo) is genuinely best-in-class for SMS, programmable voice, two-factor verify, and video APIs. If you build software that needs telephony primitives, Vonage is a serious option that we don't try to replace.
Vonage carries voice in dozens of countries and has been a carrier since 1998. If your business needs local numbers in multiple countries on one bill, that's their lane.
Vonage Mobile at ~$19.99/user/mo is cheaper than voip.army Business if you genuinely don't need recording, transcription, integrations, or queues. For a 2-person business that just needs apps and calling, Vonage Mobile is a legitimate budget option.
We migrate Vonage customers regularly. The whole process is 2 weeks end to end — your Vonage account stays live the entire time so there's never a service gap.
We give you a 1-page checklist of what to grab from the Vonage Business Communications admin (extension list, virtual receptionist menus, call groups, hours, voicemail boxes). Most customers complete it in 30 minutes.
Auto-attendant menus, hunt groups, ring groups, time-of-day routing — we recreate it inside voip.army before any porting starts.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. Vonage cannot block a valid LOA — we file it and handle the back-and-forth.
Free onboarding call. We walk your front desk and managers through the apps. Vonage's UI has a few quirks that don't carry over — we explain what's different in plain English.
We wait 2 weeks after cutover before recommending you cancel — make sure everything is working first. Then submit cancellation through the Vonage admin portal and you're done.
"We'd been on Vonage Business for almost five years. Worked fine, but the bill kept growing — recording was an add-on, the HubSpot connector was an add-on, transcripts were an add-on. By the time we counted everything we were at $52 per user. voip.army quoted $28 with all of it included. The cutover was painless and the apps are nicer. The savings paid for our annual office lease deposit."
Anything else? Our team has done plenty of Vonage migrations — ask us anything.
Talk to migration team30-day free trial. Free porting from Vonage. Free dial-plan rebuild. Free onboarding call. Your Vonage stays live the entire time — no risk, no downtime.