Dialpad markets hard on AI features. We focus on phone reliability and include AI transcripts at no extra charge. Both work — they emphasize different things. Here's an honest side-by-side.
If you're shopping cloud business phones in 2026, here's who each one is actually for.
Both providers publish prices that exclude regulatory fees and taxes. We've added the real-world add-ons so you compare like for like.
| Plan tier (cheapest with auto-attendant) | voip.army Business | Dialpad Standard | Dialpad Pro |
|---|---|---|---|
| Headline price, annual billing | $28/user/mo | $15/user/mo | $25/user/mo |
| Headline price, monthly billing | $34/user/mo | $23/user/mo | $35/user/mo |
| Contract required for headline pricing | None | 12 months | 12 months |
| Regulatory fees / surcharges | Included | +15–25% | +15–25% |
| Taxes | Itemized, ~6–10% | Itemized, ~6–10% | Itemized, ~6–10% |
| Real-world cost · 10-user office, annual | ~$300/mo | ~$210/mo (limited features) | ~$340/mo |
| Multi-level auto-attendant | Included | — Pro only | ✓ |
| Setup / activation fee | None | None advertised | None advertised |
| Number porting | Free, included | Free | Free |
Dialpad pricing as published on dialpad.com at time of writing. Real-world cost estimates based on US average tax-and-fee load for cloud telecom services.
Where each provider includes a feature on the entry-level tier with auto-attendant (voip.army Business / Dialpad Pro).
| Feature | voip.army Business | Dialpad Pro |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ |
| Mobile + desktop apps | ✓ | ✓ |
| Voicemail-to-email with transcripts | ✓ | ✓ |
| Multi-level auto-attendant (IVR) | ✓ | ✓ |
| Ring groups & call queues | ✓ | ✓ |
| Call recording | 90 days included | ✓ |
| AI features | ||
| AI voicemail transcripts | ✓ Included | ✓ |
| AI call summaries / recap | Business plan | ✓ Dialpad Ai Recap |
| AI real-time coaching / scorecard | — not our focus | ✓ (Ai Scorecard on higher tiers) |
| Live transcript during call | Business plan | ✓ |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | ✓ |
| Video meetings included | — (we don't compete with Zoom/Meet) | ✓ (Dialpad Meetings) |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | ✓ |
| Multi-location call flows | Pro plan | ✓ |
| Live analytics dashboard | ✓ | ✓ |
| Integrations | ||
| Google Workspace integration | ✓ | ✓ (native-feeling) |
| Microsoft 365 integration | ✓ | ✓ |
| Salesforce, HubSpot, Zoho | ✓ | ✓ |
| API & webhooks | Pro plan | ✓ |
| Compliance & security | ||
| SOC 2 Type II | ✓ | ✓ |
| HIPAA / signed BAA | Pro plan | Available; varies by plan |
| End-to-end encryption | ✓ | ✓ |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | — (annual for best rate) |
| Live phone support included | ✓ | Enterprise tier |
| Avg first-response time | Under 30 seconds (phone & chat) | Generally responsive on chat |
| Dedicated account manager | Pro plan | Enterprise tier |
| 30-day money-back guarantee | ✓ | — |
We're not going to tell you Dialpad is bad. Their AI features are legitimately polished and their UI is one of the better ones in the category.
We run our own carrier infrastructure across multiple US data centers. Dialpad has a smaller carrier footprint and occasional call-quality reports surface outside North America. If "the phone calls just work, every time" is your top priority over AI bells and whistles, that's our lane.
Dialpad reserves live phone support for Enterprise; everyone else gets chat. voip.army has a single US-based team that answers the phone in under 30 seconds for every account, no matter how small. When something's wrong, you don't want a chat queue.
Dialpad's marketed prices require an annual commit; monthly billing costs materially more. voip.army's monthly price is the same as the marketed rate — no long-term commitment needed to avoid being upsold.
Dialpad Ai Recap (post-call summaries), live transcription, and Ai Scorecard (call quality scoring) are genuinely well-built and ahead of where most UCaaS vendors are. If your team is going to live in those features daily — especially sales or coaching-heavy support teams — Dialpad's AI is a real reason to choose them.
Dialpad's Google Workspace integrations are exceptionally tight — calling from Gmail, Calendar context inside the dialer, click-to-call from Drive previews. If your company is Google-first, Dialpad feels like an extension of Workspace.
Dialpad's apps look and feel newer than most competitors. The mobile experience in particular is consistently rated near the top. If your buying committee weighs UX heavily, Dialpad is hard to beat aesthetically.
We migrate Dialpad customers regularly. The whole process is 2 weeks end to end — your Dialpad account stays live the entire time so there's never a service gap.
We give you a 1-page checklist of what to grab from the Dialpad admin (offices, departments, call routing, business hours, voicemail boxes). Most customers complete it in 30 minutes.
Auto-attendant menus, hunt groups, ring groups, time-of-day routing — we recreate it inside voip.army before any porting starts.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. Dialpad cannot block a valid LOA — we file it and handle the back-and-forth.
Free onboarding call. Dialpad users adapt quickly because the call/text/contact concepts map directly. We highlight the differences honestly — e.g., our AI features are bundled, theirs include scorecards we don't.
We wait 2 weeks after cutover before recommending you cancel — make sure everything works. Watch your renewal date and submit cancellation in time to avoid auto-renew on the annual contract.
"We loved the idea of Dialpad's AI but in practice our team wasn't using the scorecards — we just wanted the transcript and a reliable phone. We were paying about $42/user once we added the AI tier and Pro features we needed. voip.army gave us the transcripts in the Business plan, the phone was rock-solid, and our support tickets actually get answered by a human in seconds. Saved us about $1,800 a month at 14 seats."
Anything else? Our team has done plenty of Dialpad migrations — ask us anything.
Talk to migration team30-day free trial. Free porting from Dialpad. Free dial-plan rebuild. Free onboarding call. Your Dialpad stays live the entire time — no risk, no downtime.