8x8 built a strong global UCaaS + contact-center stack for the mid-market and enterprise. We built a focused US small-business phone system. Both work — they're built for different customers.
If you're shopping cloud business phones in 2026, here's who each one is actually for.
Both providers publish prices that exclude regulatory fees and taxes. We've added the real-world add-ons so you compare like for like.
| Plan tier (cheapest tier with auto-attendant) | voip.army Business | 8x8 X2 | 8x8 X4 |
|---|---|---|---|
| Headline price, annual billing | $28/user/mo | from $24/user/mo | from $44/user/mo |
| Headline price, monthly billing | $34/user/mo | Annual-typical | Annual-typical |
| Contract required for headline pricing | None | 12+ months | 12+ months |
| Regulatory fees / surcharges | Included | +15–25% | +15–25% |
| Taxes | Itemized, ~6–10% | Itemized, ~6–10% | Itemized, ~6–10% |
| Real-world cost · 10-user office, annual | ~$300/mo | ~$330/mo | ~$600/mo |
| Discontinued cheaper tier (was Express) | — | Discontinued in 2024 | — |
| Setup / activation fee | None | None advertised | None advertised |
| Number porting | Free, included | Free | Free |
8x8 pricing as published on 8x8.com at time of writing. Real-world cost estimates based on US average tax-and-fee load for cloud telecom services.
Where each provider includes a feature on their entry-level small-business tier with auto-attendant (voip.army Business / 8x8 X2).
| Feature | voip.army Business | 8x8 X2 |
|---|---|---|
| Core calling | ||
| Unlimited US & Canada calling | ✓ | ✓ |
| Unlimited calling to 14+ countries | — US/Canada focus | ✓ (X2 spans 14 countries) |
| Mobile + desktop apps | ✓ | ✓ |
| Voicemail-to-email with transcripts | ✓ | ✓ |
| Multi-level auto-attendant (IVR) | ✓ | ✓ |
| Ring groups & call queues | ✓ | ✓ |
| Call recording | 90 days included | ✓ |
| Messaging & meetings | ||
| SMS & MMS business texting | ✓ | ✓ |
| Team chat / internal messaging | Lightweight in-app | Via 8x8 Work |
| Video meetings included | — (we don't compete with Zoom/Meet) | ✓ |
| Routing & ops | ||
| Business hours / holiday routing | ✓ | ✓ |
| Multi-location call flows | Pro plan | ✓ |
| Live analytics dashboard | ✓ | Basic; full on X4+ |
| Contact center (queues, skills routing, supervisor) | — Not our product | X4 partial; full XCaaS on X6+ |
| Integrations | ||
| Google & Microsoft SSO | ✓ | ✓ |
| Salesforce, HubSpot, Zoho | ✓ | ✓ |
| Microsoft Teams direct routing | Pro plan | ✓ |
| API & webhooks | Pro plan | ✓ |
| Compliance & security | ||
| SOC 2 Type II | ✓ | ✓ |
| HIPAA / signed BAA | Pro plan | ✓ |
| End-to-end encryption | ✓ | ✓ |
| Contracts & support | ||
| Month-to-month at headline price | ✓ | — (annual standard) |
| US-based support team | ✓ | Mixed — varies by tier and account size |
| Avg first-response time | Under 30 seconds | Varies; SLAs on higher tiers |
| Dedicated account manager | Pro plan | Higher tiers only |
| 30-day money-back guarantee | ✓ | — |
We're not going to tell you 8x8 is bad. They have one of the strongest global UCaaS+CCaaS stacks on the market. They're built for buyers we're not.
8x8 retiring its Express tier was a clear signal — they're moving up-market. voip.army is in the lane they vacated. Our pricing, contract model, and UI are designed around 5-to-50-person businesses, not enterprise procurement.
8x8 sells almost everything on annual or multi-year contracts. voip.army is month-to-month at the same price. If we screw up, you fire us. That keeps us honest.
8x8's admin console reflects its mid-market focus — lots of toggles, lots of capability, a learning curve. voip.army's admin is built so an office manager can update an auto-attendant in 5 minutes without a partner engagement.
8x8 XCaaS is one of the few platforms that genuinely unifies UCaaS and CCaaS. Skills-based routing, workforce management, quality management, supervisor whisper/barge — at scale. If you run a 50-agent inbound center, that's a different tool than voip.army, and 8x8 is a legitimate choice.
8x8 has voice termination in 55+ countries and the X4 tier includes unlimited calling to 47 of them. If you have staff or customers in multiple countries, that's a major advantage that we don't try to replicate.
8x8 publishes a financially-backed platform-wide SLA. Their architecture is built for global enterprise resilience. We're highly reliable too, but if your procurement requires a Gartner-leader name and a multi-region SLA on the contract, 8x8 has the paper.
We migrate 8x8 customers regularly. The whole process is 2 weeks end to end — your 8x8 account stays live the entire time so there's never a service gap.
We give you a 1-page checklist of what to grab from the 8x8 admin console (extension list, auto-attendant menus, ring groups, business hours, voicemail boxes). Most customers complete it in 30 minutes.
Auto-attendant menus, hunt groups, ring groups, time-of-day routing — we recreate it inside voip.army before any porting starts.
Local numbers transfer in 1–3 business days; toll-free in 5–7. Free. 8x8 cannot block a valid LOA — we file it and handle the back-and-forth.
Free onboarding call. We walk your front desk and managers through the apps. 8x8 power users adapt quickly because the concepts map closely.
We wait 2 weeks after cutover before recommending you cancel — make sure everything is working first. Watch your renewal date and submit cancellation in time to avoid auto-renew.
"8x8 was great when we were a 60-person service business with two centers. We sold one center off in 2024 and ended up paying for capability we no longer needed. voip.army was the right size for the company we'd become. We saved about $1,100/mo at 22 users and the admin is so much easier — our office manager can change the after-hours greeting herself instead of opening a ticket."
Anything else? Our team has done plenty of 8x8 migrations — ask us anything.
Talk to migration team30-day free trial. Free porting from 8x8. Free dial-plan rebuild. Free onboarding call. Your 8x8 stays live the entire time — no risk, no downtime.