VVX 410 vs VVX 411 — difference?

Internal CPU refresh and current firmware track. Same exact chassis, same line count, same display, same gigabit Ethernet. The 411 is the direct successor.

VVX 411 vs VVX 450 — which should I buy?

For new deployments, the 450. Same color twelve-line layout, but the 450 adds two USB ports (front and back) for headsets, Wi-Fi, or Bluetooth dongles. About $20 more.

Does the VVX 411 support an expansion module?

Yes — up to three VVX EXP 50 modules per phone via the back RJ45 port.

Is the VVX 411 a touchscreen?

No. The 411 has a color display but it's not touch-enabled. For touch in the same color form factor, look at the VVX 501 or VVX 601.

Poly · VVX series · color 12-line + gigabit refresh

Poly VVX 411A color 12-line + gigabit refresh that just keeps working.

The VVX 411 is the direct successor to the VVX 410 — same twelve-line color chassis, gigabit Ethernet, refreshed processor. For customers maintaining a VVX 410 fleet, it's the drop-in replacement; for new deployments, the VVX 450 (which adds dual USB) is usually the smarter choice for similar money.

Display

3.5″ color · 320×240

SIP accounts

12 lines

Ethernet

Dual gigabit

USB ports

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Bluetooth / Wi-Fi

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Expansion

VVX EXP 50

$229 one-time

or rent for $17.99/mo — month-to-month, return anytime

Ships pre-configured · free next-business-day for orders $200+

Order a VVX 411 Rent for $17.99/mo Datasheet (PDF) ↓

✓ Auto-provisioned out of the box ✓ Warranty replacement included with rental ✓ Free shipping on orders $200+

Poly VVX 411 VoIP desk phone — front view with handset and dialpad — Poly VVX 411

Why the VVX 411 is on the catalog.

The VVX 411 replaced the VVX 410 in 2017 with the same internal CPU refresh that turned the 300 into the 301 and the 400 into the 401. Same exact chassis, same twelve lines, same gigabit Ethernet — just a faster processor and a longer firmware support runway.

It's the phone we recommend when someone is expanding an existing VVX 410 fleet and wants matching SKUs. For greenfield deployments the VVX 450 is the better choice at a similar price: same color twelve-line layout, but with two USB ports for headsets and dongles.

Where it isn't the right phone: if any part of your team uses USB headsets, the 411 has no USB and the 450 (about $20 more) is the obvious upgrade. If you don't need gigabit, the VVX 401 saves you twenty bucks with no other compromise.

Full technical specifications.

Display & user interface
Display	3.5-inch 320×240 color LCD
Line keys	12 programmable line keys
Soft keys	4 context-sensitive soft keys under the display
Physical keys	Dialpad, hold, mute, transfer, headset, message, redial, volume, navigation
Languages	Multiple on-screen languages (English, Spanish, French, German, Portuguese, etc.)
VoIP & SIP
SIP accounts	Up to 12
SIP protocols	SIP v2 (RFC 3261), TLS / SRTP, NAT traversal, BLF / BLA, shared call appearance
Codecs	Opus, G.722, G.722.1, G.711a/μ, G.729AB, iLBC, Siren 14 / 22
DTMF	In-band, RFC 2833, SIP INFO
QoS	802.1p/Q VLAN tagging, DiffServ ToS, LLDP-MED
Audio
Speaker	Full-duplex with Polycom Acoustic Clarity (AEC, dynamic noise reduction)
HD voice	Polycom HD Voice on handset and speakerphone
Headset support	RJ9 headset jack, EHS via APP-51 adapter (sold separately)
Connectivity
Ethernet	Dual-port 10/100/1000 Mbps gigabit
PoE	IEEE 802.3af Class 2
USB	None
Bluetooth	Not supported
Wi-Fi	Not supported (USB dongle not officially supported)
Power & expansion
Power source	PoE 802.3af Class 2 (preferred) or Poly 5V/0.6A power adapter (sold separately)
Expansion module	VVX EXP 50
Physical
Weight	1.02 kg
Dimensions	248 × 178 × 165 mm
Wall-mountable	Yes
Operating temperature	0 to 40 °C (32 to 104 °F)
In the box (from voip.army)
Included	Handset, base unit, curl cord, ethernet cable, stand, quick-start card, voip.army provisioning card with extension & SIP credentials pre-loaded
Not included	Power adapter (PoE preferred), EHS adapter for wireless headsets, expansion module

How it works on voip.army.

Plug the VVX 411 into PoE and ethernet. About a minute later it has registered to your extension. Same auto-provisioning flow as every other supported phone — no SIP credentials to type, no firmware to chase.

60s

Time from plug-in to first call

Boot, fetch config from our provisioning server, register, ready. About one minute on a normal internet connection.

SIP accounts on one phone

Run up to 12 simultaneous SIP registrations. Each line key has a dual-color LED for status.

Per-device onboarding fees

Bringing your own? Send us the MAC, factory-reset, plug in. No charge to add it to the fleet.

Ethernet to the workstation

Gigabit pass-through to a daisy-chained workstation — no bottleneck for big file transfers.

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USB headset ports

No USB. Wired RJ9 headset jack only (if equipped).

802.3af

PoE class

Class 2 on most VVX. Any standard 802.3af switch powers it; no separate adapter needed.

Need VVX 411s for every desk?

Tell us how many you need and what extensions to map. We ship pre-configured next business day; you plug them in and they work.

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✓ Free shipping on orders $200+ ✓ 30-day hardware return ✓ Pre-configured before shipping