Service, parts, sales, body shop, cashier, fleet — your phones serve six different conversations. Customers hate getting transferred. Advisors hate getting interrupted with parts questions. We route every call to the right person on the first ring.
Every repair shop, body shop, and dealership has the same set of phone headaches. We've fixed them all.
IVR menu separates service, parts, sales, and cashier from the first ring. Each option goes to the right team with its own queue. The "let me transfer you" loop disappears.
Callback-in-queue: caller presses 1, hangs up, system rings them when their turn comes. No more 12-minute hold times that lose the customer to the shop down the street.
Spin up unlimited tracking DIDs and assign one to each radio spot, billboard, Yelp listing, Google ad, or direct-mail campaign. Every call is tagged with the source so you know which marketing dollars deserve a refill.
After-hours auto-attendant with voicemail-to-text delivered to the right team's email. Sales leads hit the BDC inbox first thing in the morning; service questions hit the advisor before the bay opens.
Burst-capacity for recall and TSB days. Scale queue depth, add temporary IVR options ("for the airbag recall press 4"), route to a dedicated team. No more dropped calls on the busiest day of the month.
Most shops we onboard replace both with one platform — and pick up call recording, queue analytics, and tracking numbers in the bargain. Typical savings: $80–$150/month.
Inbound calls log to the customer record. Click any phone number in your shop management system to dial. Screen-pop shows the customer's vehicle, last service date, open RO, and any flagged warranty — your advisor sounds prepared the moment they pick up.
"Callback-in-queue is the killer feature. Used to drop 20% of calls when bays were slammed; now it's under 4%. People love that we just call them back when we're ready instead of holding hostage on hold."
"Tracking numbers proved our radio buy was useless. Cut it, doubled down on Google Ads, jobs went up 22% the next quarter. The phone system paid for itself in two weeks."
"Mitchell 1 integration means my advisors see the customer's whole history on the screen the moment the call comes in. Sounds informed, books more upsells, fewer 'let me look that up' moments."
30-day free trial. We'll port your number, build the right IVR for your shop, set up tracking DIDs, and wire up Mitchell 1, Tekmetric, or your DMS — all on a free onboarding call.