In late 2024 NEC announced it is exiting the US SMB and mid-market phone business — continuing globally and at the enterprise tier, but actively winding down the US SMB channel through 2025. UNIVERGE SV8100, SV9100, SV9300, and SL2100 customers are watching their reseller network shrink and lead times stretch. Support contracts remain valid, but the partner pool is contracting fast.
NEC announced in late 2024 that it is exiting the US small-and-mid-business phone market — globally NEC remains active and the larger SV9500 enterprise tier still ships internationally, but the US SMB channel is being wound down through 2025. The UNIVERGE SV-series and SL2100 product families that drove most US small-business installs are no longer the company's focus here.
The SL2100 is still technically being sold, but the US dealer count keeps dropping. Long-time NEC partners are either pivoting to cloud platforms (often as voip.army resellers) or being absorbed by larger MSPs that don't carry NEC at all. We hear the same story from customers every week: their familiar reseller stopped answering tickets, or got bought, or simply told them outright that they're not taking on new NEC work.
Support contracts you have today should be honored, and NEC isn't pulling the plug on existing systems — but the trajectory is clear. Replacement boards, PZ-DECT/IP DECT modules, and station cards are getting harder to source on short timelines. The right move is to plan the exit on your schedule, while the system still works and you have time to do it carefully.
If you're running one of these, we have a playbook for your migration.
Step-by-step. No surprises. Your existing NEC system stays operational the entire time.
Send us a screenshot of PCPro or WebPro (the SV-series config tools). Tell us the chassis model (SV8100/SV9100/SV9300/SL2100), port count, trunk type, and which UNIVERGE features (InMail, MyCalls, UC suite) you actually use.
Auto-attendant menus, ring groups, hunt groups, time-of-day routing, InMail or UM8000 voicemail trees, ACD queues — we rebuild it all in voip.army before the cutover.
Every DID and trunk number currently on your NEC system ports to voip.army for free. The cutover is sub-5-second — no calls lost.
NEC DT820 and ITZ-series IP phones can usually be reconfigured for voip.army — we help with the SIP firmware swap and provisioning. DT400/DT430 digital sets and older Dterm phones won't survive the move; we quote Yealink or Grandstream replacements at cost. Many teams skip desk phones and use our mobile/desktop apps.
Decommission the SV8100, SV9100, SL2100, or larger chassis. Cancel the maintenance contract. Recycle the equipment.
"We've got eleven retail locations and a small corporate office, all on an SV9100. After NEC announced the US SMB exit our reseller stopped returning calls, and we knew we had to move. voip.army handled all twelve sites in five weeks — kept our ITZ phones at the stores with a reflash, rebuilt our store-routing tree exactly, and ported every line without a dropped call. We're saving about $1,200 a month versus the previous setup."
The questions we get from NEC UNIVERGE customers considering the move. If yours isn't here, ask.
Talk to migration team30-day free trial. Free migration assistance from a team that's done this hundreds of times. Your NEC stays running the entire time — no risky big-bang cutover.