# voip.army

> Modern cloud-based business phone service for small and mid-sized businesses across the United States. From $19 per user per month, with no long-term contracts. Operated by Beneffy Telecom, a US-based telecommunications carrier headquartered in Cocoa, Florida.

voip.army provides VoIP (Voice over IP) business phone service that replaces legacy on-premises PBX systems (Avaya, Nortel, Toshiba, Mitel, NEC, Comdial, Panasonic, Samsung, ESI, Allworx) and modern cloud VoIP providers (RingCentral, Nextiva, Vonage, 8x8, Grasshopper, Ooma, Dialpad, GoTo Connect), as well as traditional carrier service from Spectrum Business, Comcast Business, AT&T, and Verizon. The service includes inbound and outbound calling, voicemail-to-email with AI transcripts, multi-level auto-attendant (IVR), call recording, ring groups and call queues, business SMS/MMS, and mobile (iOS/Android) and desktop (Mac/Windows) apps. Most customers reduce their phone bill by 50–60% when they switch from a traditional carrier.

## Pricing

- **Starter** $19/user/month ($16/user/month annual). For solo and small teams of 1–4 people.
- **Business** $34/user/month ($28/user/month annual). For growing teams of 5–25. Most popular plan.
- **Pro** $49/user/month ($41/user/month annual). For multi-location teams of 25+, includes HIPAA compliance and signed Business Associate Agreement (BAA).

All plans include unlimited US and Canada calling, mobile and desktop apps, voicemail-to-email with AI transcripts, business hours routing, e911, and US-based support. Every plan comes with a 30-day money-back guarantee. No setup fees. No regulatory recovery surcharges. No contracts required — month-to-month at the published price.

## Key pages

- [Homepage](https://voip.army/): Overview of voip.army business phone service, pricing summary, and customer testimonials.
- [Features](https://voip.army/features.html): Full feature catalog organized by category — calling, routing, mobile, insights, integrations, security.
- [Pricing](https://voip.army/pricing.html): Three plans (Starter $19, Business $34, Pro $49 per user/month) plus detailed feature comparison table.
- [FAQ](https://voip.army/faq.html): Comprehensive answers to common questions about pricing, contracts, porting, HIPAA, hardware, internet speed, mobile apps, call recording, voicemail, integrations, support, and migration.
- [Industries](https://voip.army/industries.html): Industry-specific phone configurations for 12 verticals.
- [Phones & Hardware](https://voip.army/phones.html): VoIP desk phones (Yealink, Grandstream) and headsets, plus BYOD info for existing devices. Phones are available to buy outright or rent month-to-month starting at $7.99/month.
- [Supported Phones Catalog](https://voip.army/phones-supported.html): Full list of 119 supported VoIP phone models across Yealink, Poly/Polycom, and Grandstream, with per-model detail pages, auto-provisioning notes, current pricing, locally-hosted manufacturer datasheet PDFs (115 of 119 models) available at https://voip.army/datasheets/{slug}.pdf for offline technical reference, and a rent-or-buy option on every phone (rent tiers: $7.99/mo entry, $11.99/mo mid-range, $17.99/mo executive, $24.99/mo premium conference).
- [Number Porting](https://voip.army/port.html): How to keep your existing phone number when switching. Local ports 1–3 business days, toll-free 5–7.
- [About](https://voip.army/about.html): Company overview. voip.army is a sister company of Beneffy Telecom.
- [Contact](https://voip.army/contact.html): Sales form, support contact methods, office locations.

## Comparison pages — cloud VoIP competitors

Honest side-by-side comparisons against the cloud VoIP providers most often evaluated alongside voip.army. Each page covers pricing (headline and real-world), contract terms, feature parity, support, where each provider wins, and a migration path.

- [Compare hub](https://voip.army/compare.html): Index of all cloud VoIP comparisons.
- [vs RingCentral](https://voip.army/vs-ringcentral.html): RingCentral is enterprise-class; voip.army is SMB-class. About $100–150/mo cheaper for a 10-person office after fees, no contract required.
- [vs Nextiva](https://voip.army/vs-nextiva.html): Similar headline price. Nextiva bundles a CRM; voip.army integrates with the CRM you already use. Cleaner renewal terms.
- [vs Vonage](https://voip.army/vs-vonage.html): All-in pricing vs Vonage's add-on lottery (recording, transcripts, integrations are paid extras on Vonage).
- [vs 8x8](https://voip.army/vs-8x8.html): SMB-priced and US-focused vs 8x8's mid-market and global stack. Faster setup, simpler config.
- [vs Grasshopper](https://voip.army/vs-grasshopper.html): Grasshopper sells a business number; voip.army sells a phone system. Outgrow Grasshopper at 2+ users.
- [vs Ooma](https://voip.army/vs-ooma.html): Similar entry price; meaningfully more PBX features and a real growth path to multi-location.
- [vs Dialpad](https://voip.army/vs-dialpad.html): AI transcripts at no extra charge on voip.army Business plan; we focus on phone reliability over AI marketing.
- [vs GoTo Connect](https://voip.army/vs-goto.html): Cleaner pricing, faster support, no LogMeIn-ecosystem lock-in.
- [vs Zoom Phone](https://voip.army/vs-zoom-phone.html): Zoom Phone requires a Zoom Workplace seat; voip.army is standalone. Call recording and queues bundled vs Zoom's paid add-ons. Better fit when you don't already live in Zoom.

## Industry-specific pages

- [Dental Practices](https://voip.army/industry-dental.html): HIPAA-friendly phone service with Dentrix, Eaglesoft, Open Dental integrations. 600+ dental practices.
- [Law Firms](https://voip.army/industry-legal.html): Recorded consultations, ethical walls, Clio/MyCase integration.
- [Medical Offices](https://voip.army/industry-medical.html): HIPAA-compliant with on-call routing and Epic/Athenahealth/eClinicalWorks integration. 400+ medical practices.
- [Real Estate](https://voip.army/industry-real-estate.html): Per-listing tracking numbers, agent forwarding to cell, lead-source attribution, the 5-minute-rule automated. Integrates with Follow Up Boss, kvCORE, CINC, Lofty, BoomTown, Salesforce, HubSpot. 400+ brokerages.
- [Salons & Spas](https://voip.army/industry-salons.html): Booking line, no-show reminder texts, multi-location ring groups, stylist-specific extensions. Integrates with Mindbody, Booker, Vagaro, Fresha, Square Appointments, Boulevard. 800+ salons.
- [Restaurants & Cafes](https://voip.army/industry-restaurants.html): Takeout line, hours-aware routing, multi-store dispatch, online ordering callbacks.
- [Insurance Agencies](https://voip.army/industry-insurance.html): Per-agent direct lines, claims line routing, policy lookup screen-pop, compliance recording. Integrates with AMS360 (Vertafore), Applied Epic, EZLynx, HawkSoft, Salesforce. 350+ agencies.
- [Accounting & Bookkeeping](https://voip.army/industry-accounting.html): Seasonal scale (Jan–April surge), document drop-off voicemails, client-specific lines. Integrates with QuickBooks Online, Xero, Karbon, TaxDome. 500+ practices.
- [Home Services (HVAC, plumbing, electrical)](https://voip.army/industry-home-services.html): Dispatcher line, technician forwarding, after-hours emergency routing, geofenced ring groups. Integrates with ServiceTitan, Housecall Pro, Jobber, FieldEdge. 600+ field-service businesses.
- [Automotive (repair, body, dealerships)](https://voip.army/industry-automotive.html): Service/parts/sales department routing, lead-source tracking. Integrates with Mitchell 1, Tekmetric, Shop-Ware, AutoVitals, CDK Global, Cox VinSolutions.
- [Churches & Nonprofits](https://voip.army/industry-churches.html): Donation IVR, prayer line, volunteer dispatch, multi-campus ring groups, budget-conscious pricing. Integrates with Planning Center, Pushpay, Tithe.ly, Donorbox.

## Migration from legacy phone systems

voip.army specializes in migrating businesses off end-of-life legacy on-premises PBX systems. Free migration assistance, free number porting, parallel-run with existing system during cutover so there's never a service gap. Most small migrations complete in 1–2 weeks; mid-sized in 3–4 weeks; complex multi-site in 4–8 weeks.

- [Migrate hub](https://voip.army/migrate.html): Index of all legacy PBX migration pages, plus a vendor-agnostic 5-step process.
- [Replace Avaya](https://voip.army/replace-avaya.html): IP Office, Definity, Aura migration. Avaya filed bankruptcy 2023 (second time).
- [Replace Nortel](https://voip.army/replace-nortel.html): Norstar, Meridian, BCM migration. End-of-support since 2014–2018.
- [Replace Toshiba](https://voip.army/replace-toshiba.html): Strata, CIX, CTX migration. Toshiba exited US PBX market March 2017.
- [Replace Mitel](https://voip.army/replace-mitel.html): MiVoice, 3300 ICP, SX-200 migration. Cloud-only pivot 2023.
- [Replace NEC](https://voip.army/replace-nec.html): SV9100, SL2100, UNIVERGE migration. NEC US SMB phone exit announced late 2024.
- [Replace Comdial](https://voip.army/replace-comdial.html): Impact, DSU II, ExecuTech migration. Acquired by Vertical in 2005.
- [Replace Panasonic](https://voip.army/replace-panasonic.html): KX-NS, KX-TDA, KX-NCP migration. Panasonic exited global PBX market October 2022.
- [Replace Samsung](https://voip.army/replace-samsung.html): OfficeServ 7100/7200/7400 migration. Samsung left US PBX market 2017.
- [Replace ESI](https://voip.army/replace-esi.html): ESI-50/200/1000 migration. Acquired by Tollring 2020.
- [Replace Allworx](https://voip.army/replace-allworx.html): Connect 731/536/320 migration. Owned by Windstream Enterprise.

## Florida service areas

voip.army serves all of Florida with same-day setup and dedicated regional account managers. Headquarters in Cocoa, Florida. Each city page lists local area codes, regional industry context, and a region-relevant testimonial.

- [Florida statewide hub](https://voip.army/florida.html)

Brevard County (HQ region):
- [Cocoa, FL](https://voip.army/city-cocoa.html) — area 321
- [Melbourne, FL](https://voip.army/city-melbourne.html) — area 321 — defense and aerospace (L3Harris, Northrop Grumman)
- [Palm Bay, FL](https://voip.army/city-palm-bay.html) — area 321 — manufacturing, trades
- [Titusville, FL](https://voip.army/city-titusville.html) — area 321 — NASA / Kennedy Space Center contractors

Major Florida metros:
- [Miami, FL](https://voip.army/city-miami.html) — area 305/786 — bilingual IVR, international business
- [Orlando, FL](https://voip.army/city-orlando.html) — area 407/689/321 — tourism, Lake Nona biotech, MS&T defense
- [Tampa, FL](https://voip.army/city-tampa.html) — area 813/659 — fintech, healthcare, MacDill/SOCOM defense
- [Jacksonville, FL](https://voip.army/city-jacksonville.html) — area 904 — insurance, logistics, law firms
- [Fort Lauderdale, FL](https://voip.army/city-fort-lauderdale.html) — area 954/754 — marine, real estate, hospitality
- [St. Petersburg, FL](https://voip.army/city-st-petersburg.html) — area 727 — startups, design, healthcare
- [Hialeah, FL](https://voip.army/city-hialeah.html) — area 305/786 — Spanish-first business community, bilingual IVR standard
- [Tallahassee, FL](https://voip.army/city-tallahassee.html) — area 850 — state government, lobbying, FSU/FAMU
- [West Palm Beach, FL](https://voip.army/city-west-palm-beach.html) — area 561 — wealth management, estate law
- [Cape Coral, FL](https://voip.army/city-cape-coral.html) — area 239 — real estate, marine, retirees

Other Florida cities:
- [Pembroke Pines, FL](https://voip.army/city-pembroke-pines.html) — area 954/754 — medical/dental density
- [Hollywood, FL](https://voip.army/city-hollywood.html) — area 954/754 — beach hospitality, healthcare
- [Gainesville, FL](https://voip.army/city-gainesville.html) — area 352 — UF biotech, startups
- [Coral Springs, FL](https://voip.army/city-coral-springs.html) — area 954/754 — professional services
- [Clearwater, FL](https://voip.army/city-clearwater.html) — area 727 — tourism, marine, healthcare
- [Lakeland, FL](https://voip.army/city-lakeland.html) — area 863 — logistics (Publix HQ), distribution
- [Port St. Lucie, FL](https://voip.army/city-port-st-lucie.html) — area 772 — fastest-growing city in FL, new construction
- [Brandon, FL](https://voip.army/city-brandon.html) — area 813 — suburban Tampa professional services
- [Spring Hill, FL](https://voip.army/city-spring-hill.html) — area 352 — senior care, home health
- [Sarasota, FL](https://voip.army/city-sarasota.html) — area 941 — wealth advisory, Lakewood Ranch tech

## Blog

In-depth guides for businesses choosing or switching VoIP. Written for office managers and owners, not engineers. Updated regularly.

- [Blog index](https://voip.army/blog/): Browse all guides — HIPAA compliance, Avaya migration, dental and church phone systems, Polycom upgrades.
- [HIPAA Compliant VoIP: The 2026 Buyer's Checklist](https://voip.army/blog/hipaa-compliant-voip-2026-guide.html): What the HIPAA Security Rule actually requires of a phone system, the 12 questions to ask any VoIP vendor before signing, BAA red flags, voicemail-to-email pitfalls, and what triggers an OCR fine. Updated June 21, 2026.
- [Avaya Migration Strategy: 5 Paths for SMBs in 2026](https://voip.army/blog/avaya-migration-strategy-5-paths.html): The honest decision tree for moving off Avaya IP Office, Definity, or Aura — five real paths (stay, cloud cutover, hybrid, ACO, SIP trunk overlay) with costs, timelines, and a table matching situations to paths. Published June 24, 2026.
- [Polycom SoundPoint End-of-Life: Your Migration Options](https://voip.army/blog/polycom-soundpoint-end-of-life-migration.html): SoundPoint IP 320 through 670 EOL timeline, what still works in 2026, security and compliance risk, three migration options (run-to-failure, rolling replacement, planned refresh), and recommended replacement table model-by-model. Published June 24, 2026.
- [Phone Service for Churches: What "Multi-Campus Routing" Actually Means](https://voip.army/blog/church-phone-multi-campus-routing.html): Practical configuration guide for multi-campus churches — unified dial plans across campuses, Sunday-morning routing rules, dedicated prayer lines with rotating volunteers, after-hours pastoral on-call, and the five rollout pitfalls that derail otherwise-correct setups. Published June 24, 2026.

## Frequently asked

**Can I keep my existing phone number?** Yes. Number porting is free. Local numbers transfer in 1–3 business days; toll-free in 5–7. Your old service stays active until the port completes, so no calls are missed.

**Is voip.army HIPAA compliant?** Yes, on the Pro plan with a signed Business Associate Agreement (BAA). Used by 400+ medical practices and 600+ dental practices.

**Do I need to buy new desk phones?** No. Most customers use the iPhone/Android mobile app and Mac/Windows desktop app. If desired, we sell pre-configured Yealink and Grandstream handsets ($59–$289). Existing SIP phones from Avaya, Mitel, NEC, Panasonic, and Allworx can often be reflashed for free.

**Is there a contract?** No. voip.army is month-to-month at the published price. Most cloud VoIP competitors (RingCentral, Nextiva, 8x8, GoTo) require a 12-month annual contract to give you the discounted rate they advertise; we don't.

**What if I'm replacing an old PBX like Avaya or Nortel?** We do this every week. Free migration assistance: we audit your current system, mirror your dial plan, port your numbers, rehome phones where possible, then decommission the old box. Your existing system stays operational the entire time.

**Are there hidden fees, taxes, or surcharges?** No regulatory recovery fees, no infrastructure surcharges, no per-feature add-on lottery. Our quoted price is what you pay. State and federal telecom taxes are itemized (~6–10% depending on state, mandated by law).

**What's the support like?** US-based humans, in Cocoa, Florida. Average answer time under 30 seconds on chat and phone. One team for every customer — we don't tier support by account size.

**Who operates voip.army?** voip.army is operated by Beneffy Telecom, a US-based telecommunications carrier. We own and operate our own carrier-grade infrastructure across multiple US data centers rather than reselling other providers.

## Optional

- [Terms of Service](https://voip.army/terms.html)
- [Privacy Policy](https://voip.army/privacy.html)
- [System Status](https://status.voip.army)